terms and conditions
Payment can be made by internet banking, e-invoice or credit card.
rental agreement form
At the start of your hire period, you will be asked to complete and sign a hire form. By signing this form you are taking responsibility for the bike during the hire period. You will need to supply credit card details.
CANCELLATIONS AND REFUNDS
CANCELLATIONS can be made either
by emailing firstname.lastname@example.org
or calling FREEPHONE 0800 480 680 (within New Zealand)
Bike Rental Refunds will be charged an administration fee of $20 or 5% of the full paid amount, whichever is greater. This charge is levied by the credit card companies, we do not profit from refunds in any way.
Otago Rail Trail, Clutha Gold Trail, Roxburgh Gorge Trail Itineraries A non-refundable 25% deposit is required to book your itinerary. The remaining 75% is fully refundable until 24 hours prior to your first day.
NO REFUND Cancellations made after 24 hours prior to the applicable booking time receive no refund.
NO SHOW If you are not at the agreed time and location, this is regarded as a no show and not eligible for a refund. If you are delayed, please call us on FREEPHONE 0800 480 680 (within New Zealand)
WEATHER If you decide to cancel within 24 hours prior to the applicable booking time on account of the weather, there is no refund.
CRUISE SHIP If you are arriving on a cruise ship and it is unable to berth at Port Chalmers, there is a full refund. If it is delayed or postponed, your booking will transferred to the new arrival time.
cruise ship deals
A minimum of 2 applies to all cruise ship deal packages.
Children must be accompanied by adults.
Meeting times at Port Chalmers- your preferred meeting time may not be available on the day. You will receive confirmation of the meeting time by email soon after you book and pay online.
Cruise Ship Deals may be booked online at least 12 hours in advance. Please contact us if you wish to book on the day, there may not be availability.